Privacy Policy
Your privacy matters. This policy explains how Echo Digital LLC collects, uses, and protects your personal information when you use our services.
Contents
1. Information We Collect
We collect information you provide directly and information automatically collected when you use our services.
Information You Provide
- Personal information: Name, email address, phone number
- Business information: Company name, industry, project requirements
- Financial information: Billing address, payment method (processed securely through third-party processors)
- Communication data: Messages, feedback, project materials you send us
Automatically Collected Information
- Usage data: Pages visited, time on site, referring pages
- Technical data: IP address, browser type, device information
Minimal collection: We only collect information necessary to provide our services. You choose what to share with us.
2. How We Use Information
We use your information for legitimate business purposes only:
- Service delivery: Building your website and delivering project work
- Communication: Project updates, responding to inquiries, sending invoices
- Billing: Processing payments and maintaining financial records
- Improvement: Analyzing how our services perform so we can do better
- Legal compliance: Meeting our legal and regulatory obligations
We will never use your information for purposes unrelated to providing our services without your explicit consent.
3. Information Sharing
We do not sell, rent, or trade your personal information. We only share information in these limited circumstances:
- Service providers: Trusted vendors who help deliver our services (hosting, payment processing, analytics)
- Legal requirements: When required by law, court order, or to protect our legal rights
- Business transfers: In connection with a merger, acquisition, or sale of business assets
- With your consent: When you explicitly authorize us to share specific information
All third-party providers are contractually required to protect your information and may only use it for the purposes we authorize.
We never sell your data. Your information is used exclusively for providing our services to you.
4. Data Security
We implement reasonable security measures to protect your information:
- SSL/TLS encryption for all data in transit
- Secure hosting with reputable providers
- Access limited to only what's needed for your project
- Regular software and security updates
Data Retention
We retain your information only as long as necessary to provide services and comply with legal obligations. Project files are typically retained for 3 years after completion. You can request deletion at any time.
Breach notification: In the unlikely event of a data breach, we will notify affected clients within 72 hours.
5. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Restriction: Limit how we process your information
- Portability: Receive your data in a standard format
- Objection: Object to certain types of processing, including marketing
How to Exercise Your Rights
Email us at contact@echo-digital-llc.com with your request. We respond to all privacy requests within 30 days. There is no fee to exercise your rights.
6. Cookies & Tracking
We use cookies and similar technologies to improve your experience:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings. Disabling essential cookies may limit site functionality. We respect browser "Do Not Track" signals.
7. International Transfers
Echo Digital LLC is based in the United States. Your information is primarily stored and processed in the US. For international clients, we ensure all transfers comply with applicable privacy laws and provide equivalent protection.
We comply with applicable privacy laws including CCPA and other regional data protection regulations.
8. Policy Changes
We may update this policy periodically. For significant changes, we will notify active clients by email at least 30 days in advance. Minor clarifications may be made without notice. The "last updated" date at the top reflects the most recent revision.
Continued use of our services after changes take effect constitutes acceptance of the updated policy.
9. Children's Privacy
Our services are designed for businesses and adults. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child, we will delete it immediately. By using our services, you represent that you are at least 18 years old.